:root{--font-body: "DM Sans", sans-serif;--font-mono: "IBM Plex Mono", monospace;--bg-root: #f8f9fb;--bg-surface: #ffffff;--bg-sidebar: #0c1222;--bg-sidebar-hover: rgba(255, 255, 255, .06);--bg-sidebar-active: rgba(255, 255, 255, .1);--border: #e8eaed;--border-light: #f1f3f5;--text-primary: #111318;--text-secondary: #5f6573;--text-tertiary: #9198a5;--text-inverse: #f0f1f3;--text-sidebar: #8a90a0;--text-sidebar-active: #ffffff;--accent: #2b5fea;--accent-subtle: #eef2ff;--status-active: #0d9f6e;--status-active-bg: #edfcf5;--status-warning: #ca8a04;--status-warning-bg: #fefce8;--status-breach: #dc2626;--status-breach-bg: #fef2f2;--status-met: #2563eb;--status-met-bg: #eff6ff;--status-exempt: #6b7280;--status-exempt-bg: #f3f4f6;--status-pending: #ca8a04;--status-pending-bg: #fefce8;--tier-hot: #dc2626;--tier-warm: #d97706;--tier-cold: #6b7280;--radius: 8px;--radius-sm: 5px;--shadow-card: 0 1px 2px rgba(0, 0, 0, .04);--shadow-card-hover: 0 2px 8px rgba(0, 0, 0, .07);--sidebar-width: 220px;--header-height: 0px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:var(--font-body);font-size:14px;line-height:1.55;color:var(--text-primary);background:var(--bg-root)}.app-layout{display:flex;min-height:100vh}.sidebar{position:fixed;top:0;left:0;bottom:0;width:var(--sidebar-width);background:var(--bg-sidebar);display:flex;flex-direction:column;z-index:10}.sidebar-brand{padding:24px 20px 32px;display:flex;align-items:center;gap:10px}.sidebar-brand-icon{width:28px;height:28px;background:var(--accent);border-radius:7px;display:flex;align-items:center;justify-content:center}.sidebar-brand-icon svg{width:16px;height:16px;color:#fff}.sidebar-brand-name{font-weight:600;font-size:16px;color:var(--text-sidebar-active);letter-spacing:-.01em}.sidebar-brand-tag{font-size:10px;font-family:var(--font-mono);color:var(--text-sidebar);letter-spacing:.05em;text-transform:uppercase;margin-top:2px}.sidebar-nav{display:flex;flex-direction:column;gap:2px;padding:0 10px;flex:1}.sidebar-link{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:6px;color:var(--text-sidebar);text-decoration:none;font-size:13.5px;font-weight:450;transition:all .15s ease;letter-spacing:.005em}.sidebar-link:hover{background:var(--bg-sidebar-hover);color:var(--text-inverse)}.sidebar-link.active{background:var(--bg-sidebar-active);color:var(--text-sidebar-active);font-weight:550}.sidebar-link svg{width:18px;height:18px;opacity:.55;flex-shrink:0}.sidebar-link.active svg{opacity:.9}.sidebar-footer{padding:16px 20px;border-top:1px solid rgba(255,255,255,.06)}.sidebar-footer-text{font-size:11px;color:var(--text-sidebar);font-family:var(--font-mono)}.main-content{margin-left:var(--sidebar-width);flex:1;min-height:100vh}.page-container{max-width:1140px;margin:0 auto;padding:36px 40px}.page-header{display:flex;align-items:baseline;justify-content:space-between;margin-bottom:28px}.page-title{font-size:21px;font-weight:600;letter-spacing:-.02em;color:var(--text-primary)}.page-subtitle{font-size:13px;color:var(--text-tertiary);font-family:var(--font-mono);font-weight:400}.card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-card)}.card-header{padding:16px 20px;border-bottom:1px solid var(--border-light);display:flex;align-items:center;justify-content:space-between}.card-title{font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-secondary)}.card-body{padding:20px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:1px;background:var(--border-light);border-radius:var(--radius);overflow:hidden;border:1px solid var(--border);box-shadow:var(--shadow-card)}.stat-cell{background:var(--bg-surface);padding:18px 20px}.stat-label{font-size:11.5px;font-weight:500;text-transform:uppercase;letter-spacing:.06em;color:var(--text-tertiary);margin-bottom:6px}.stat-value{font-family:var(--font-mono);font-size:26px;font-weight:600;letter-spacing:-.03em;color:var(--text-primary);line-height:1}.stat-value--warning{color:var(--status-warning)}.stat-value--breach{color:var(--status-breach)}.stat-value--active{color:var(--status-active)}.stat-value--met{color:var(--status-met)}.queue-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:12px}.queue-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;cursor:pointer;transition:all .15s ease;box-shadow:var(--shadow-card)}.queue-card:hover{box-shadow:var(--shadow-card-hover);border-color:#d0d5dd}.queue-card-name{font-size:15px;font-weight:600;margin-bottom:16px;letter-spacing:-.01em}.queue-card-stats{display:flex;gap:28px}.queue-card-stat-label{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--text-tertiary);margin-bottom:3px}.queue-card-stat-value{font-family:var(--font-mono);font-size:22px;font-weight:600;letter-spacing:-.03em;line-height:1}.table-wrap{overflow-x:auto}.data-table{width:100%;border-collapse:collapse;font-size:13.5px}.data-table thead th{padding:10px 16px;text-align:left;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-tertiary);border-bottom:1px solid var(--border);white-space:nowrap;background:var(--bg-surface);position:sticky;top:0}.data-table tbody tr{border-bottom:1px solid var(--border-light);transition:background .1s ease}.data-table tbody tr:last-child{border-bottom:none}.data-table tbody tr:hover{background:#fafbfc}.data-table td{padding:11px 16px;white-space:nowrap;color:var(--text-primary)}.data-table .cell-secondary{color:var(--text-secondary)}.data-table .cell-mono{font-family:var(--font-mono);font-size:12.5px}.data-table .cell-name{font-weight:550}.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:var(--radius-sm);font-size:12px;font-weight:550;letter-spacing:.01em;line-height:1;white-space:nowrap}.badge--active{background:var(--status-active-bg);color:var(--status-active)}.badge--warning{background:var(--status-warning-bg);color:var(--status-warning)}.badge--breach{background:var(--status-breach-bg);color:var(--status-breach)}.badge--met{background:var(--status-met-bg);color:var(--status-met)}.badge--exempt{background:var(--status-exempt-bg);color:var(--status-exempt)}.badge--pending{background:var(--status-pending-bg);color:var(--status-pending)}.badge--assigned{background:var(--status-active-bg);color:var(--status-active)}.badge-dot{width:6px;height:6px;border-radius:50%;background:currentColor}.tier-hot{color:var(--tier-hot);font-weight:600}.tier-warm{color:var(--tier-warm);font-weight:600}.tier-cold{color:var(--tier-cold);font-weight:500}.filter-group{display:flex;gap:4px;background:var(--bg-root);padding:3px;border-radius:var(--radius);border:1px solid var(--border)}.filter-btn{padding:5px 12px;border:none;border-radius:var(--radius-sm);background:transparent;color:var(--text-secondary);font-size:12.5px;font-weight:500;font-family:var(--font-body);cursor:pointer;transition:all .12s ease;letter-spacing:.01em}.filter-btn:hover{color:var(--text-primary);background:#00000008}.filter-btn--active{background:var(--bg-surface);color:var(--text-primary);font-weight:600;box-shadow:0 1px 2px #0000000f}.event-row{display:grid;grid-template-columns:110px 160px 1fr 80px;gap:12px;align-items:center;padding:10px 16px;border-bottom:1px solid var(--border-light);font-size:13.5px}.event-row:last-child{border-bottom:none}.event-type{font-weight:600;font-size:12.5px}.event-type--assigned{color:var(--status-active)}.event-type--sla_warning{color:var(--status-warning)}.event-type--sla_breach{color:var(--status-breach)}.event-type--deferred{color:#2563eb}.event-type--rerouted{color:#7c3aed}.event-type--escalated{color:var(--status-breach)}.event-time{color:var(--text-tertiary);font-family:var(--font-mono);font-size:12px}.event-reason{color:var(--text-secondary)}.event-engine{color:var(--text-tertiary);font-family:var(--font-mono);font-size:11px;text-align:right}.dry-run-tag{display:inline-block;margin-left:8px;padding:1px 6px;border-radius:3px;font-size:10px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;background:#f3e8ff;color:#7c3aed}.config-table{width:100%}.config-row{display:flex;justify-content:space-between;align-items:center;padding:14px 0;border-bottom:1px solid var(--border-light)}.config-row:last-child{border-bottom:none}.config-label{color:var(--text-secondary);font-size:13.5px}.config-value{font-family:var(--font-mono);font-weight:500;font-size:13.5px;color:var(--text-primary)}.breadcrumb{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--text-tertiary);margin-bottom:16px}.breadcrumb a{color:var(--accent);text-decoration:none;font-weight:500}.breadcrumb a:hover{text-decoration:underline}.empty-state,.loading-state{padding:48px 20px;text-align:center;color:var(--text-tertiary);font-size:14px}.error-state{padding:20px;background:var(--status-breach-bg);color:var(--status-breach);border-radius:var(--radius);font-size:13.5px;font-weight:500}.section{margin-bottom:28px}.section-title{font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-tertiary);margin-bottom:12px}.pool-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:8px;padding:16px 20px}.pool-member{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:var(--radius);border:1px solid var(--border-light);background:var(--bg-surface);transition:all .15s ease;position:relative}.pool-member--next-up{border-color:var(--accent);background:var(--accent-subtle)}.pool-member--inactive{opacity:.45}.pool-avatar{width:32px;height:32px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:600;font-size:13px;color:#fff;background:var(--text-tertiary);flex-shrink:0}.pool-member--next-up .pool-avatar{background:var(--accent)}.pool-member-info{flex:1;min-width:0}.pool-member-name{font-size:13.5px;font-weight:550;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.pool-member-meta{font-size:11.5px;color:var(--text-tertiary);display:flex;gap:8px;align-items:center}.pool-status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.pool-status-dot--available{background:var(--status-active)}.pool-status-dot--vacation{background:var(--status-warning)}.pool-status-dot--inactive{background:var(--text-tertiary)}.pool-next-tag{font-size:10px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--accent);font-family:var(--font-mono)}@keyframes fadeIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.fade-in{animation:fadeIn .3s ease forwards}.fade-in-1{animation-delay:.03s;opacity:0}.fade-in-2{animation-delay:.08s;opacity:0}.fade-in-3{animation-delay:.13s;opacity:0}.fade-in-4{animation-delay:.18s;opacity:0}